Refund policy

Welcome to Pawtopi.space. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.
  • The item must not be damaged due to misuse, neglect, or improper handling.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Products showing signs of use or damage caused by the customer

3. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your financial institution.
  • Original shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

We will arrange a replacement or refund at no additional cost.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was shipped.
  • The item arrived damaged.
  • The item is defective upon arrival.

6. Contact Us

For return requests, please contact:

Pawtopi.space
7251 Frobisher Dr, Richmond, BC, V7C 4P8, Canada
Phone: (604) 704-2890
Email: support@pawtopi.space